FAQs
WHEN WILL MY ORDER SHIP?
Please refer to shipping/delivery information tab
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Please refer to shipping/delivery information tab
DO YOU SHIP INTERNATIONALLY?
Please refer to shipping/delivery information tab
HOW CAN I TRACK MY ORDER?
Please refer to shipping/delivery information tab
DOES YOUR STORE DROPSHIP ORDERS?
Queen Persona does NOT participate in dropshipping. All of our orders are processed and shipped from our boutique studio located in Murrieta, CA. On occasion, we offer our customers the option to pre-order items that will be released in an upcoming collection. However, all inventory sold in our boutique are items we physically have or will have in stock.
I SAW THE SAME ITEM LISTED ON A THIRD-PARTY SELLER SITE, SUCH AS ALIEXPRESS OR ALIBABA. DO YOU PRICE MATCH? WHY ARE YOUR PRICES HIGHER THAN THEIRS?
The Queen Persona team takes pride in providing our customers with a traditional boutique experience via a reputation of delivering 5-star customer service and intentionally building top-of-the-line collections for our clientele. Unfortunately, some vendors offer low-quality replicas of popular designs, which allows them to price merchandise at lower prices. Here at Queen Persona, our in-house fashion buyer and creative director only source from trusted vendors/designers that provide high-quality merchandise, and our prices reflect that. Although third-party sellers may offer replicas, where the design may be similar, the quality is significantly different. We do not price match.
I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT. WHAT DO I DO?
Please note because we want to provide our customers with the traditional boutique experience, we carry limited quantities of products & rarely restock items. However, there are a few occasions that we will restock, in that event please follow the below steps:
1) Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up.
Click on "notify me when available" and enter your email address. When the item is back in stock you will be notified via email.
2) Be sure to subscribe to the Queen Society Exclusive newsletter! Newsletter subscribers will be the FIRST to know when an item has been restocked
MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?
It is important that customers ensure that their shipping address matches their billing address. We only ship to the billing address that your bank has on file. You do have the option of paying via PayPal as long as you are shipping to a confirmed address within your PayPal profile.
WHY WAS I CHARGED TWICE?
If you see a double pending transaction on your account you have NOT been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. No need to worry! Your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.
WHAT SIZE SHOULD I GET?
Please refer to the size guide tab
WHAT SIZE ARE THE MODELS?
QP models are typically wearing a size small or medium.
IS THERE A NUMBER I CAN CALL FOR CUSTOMER SERVICE?
Please refer to the Contact Us tab
I RECEIVED THE WRONG ITEM; HOW CAN I RETURN IT?
If we sent the incorrect item we sincerely apologize!
Please email Customer Support at info@shopqueenpersona.com ASAP with your order number, incorrect item, and/or what you are missing from your order.